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Example 5

A WhatsApp channel that answers with your company's knowledge. Not a dumb bot.

Abstract 3D illustration: a chat bubble as a blueprint, connected to veins of knowledge

The moment

When is the technician coming? What's the status? Which documents are still missing? Every question is fair. Together they eat half your team's day.

What's the status on our project?

6:42 pm

Which documents are still missing?

7:15 pm

The handover

Blueprint diagram: the customer question flows through the agent with company knowledge to an answer or to the team
  1. 01

    The agent answers with your company's knowledge: services, processes, status.

  2. 02

    What it doesn't know for sure, it hands to your team instead of guessing.

  3. 03

    Sensitive answers only go out after approval.

The result

Customers get a real answer immediately, even at 7 pm. Your team sees every conversation and takes over exactly where it takes a human.

Which documents are still missing?

For the annual statement, two bank statements are still missing, November and December. Everything else is complete.

For substantive questions, your team takes over in the same chat.

Same base, different teams. This is what the task looks like day to day:

01Professional firms

Status questions and document requests interrupt casework by the minute.

The agent answers status and document questions from your systems, with clear limits around anything that counts as advice.

The team works through mandates instead of answering calls.

02Agency

How far along are you? A fair question, but it costs an account manager every time.

The agent answers status questions from your project tools and escalates everything substantive.

Clients feel informed, the team stays in the work.

03Service business

Inquiries arrive in the evening and on weekends, answers start Monday. Some people don't wait that long.

The agent picks up inquiries immediately, answers the usual ones and pre-qualifies the rest.

Monday morning there's a sorted list instead of a full voicemail box.

We set it up

One session together, then we connect the agent to your tools and rules.

We run it

Hosting, maintenance and monitoring all happen on our side.

You approve

Nothing goes out without your team's okay.

Properly governed

GDPR-compliant, with clear data boundaries and EU hosting.

How does the agent know all this?
From the sources you approve: website, documents, your systems. Only those. What isn't approved, it doesn't know.
What if it doesn't know something?
Then it says so honestly and hands over to your team. It doesn't invent answers.
Does this replace my team?
No. It catches the recurring questions so your team has time for the actual work. Handovers happen in the same chat.
Is this GDPR-compliant?
Yes. WhatsApp Business API with a data processing agreement, clear data boundaries, EU hosting. We settle the details during onboarding.

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