Example 05 / Customer support
A WhatsApp channel that answers with your company's knowledge. Not a dumb bot.
01
When is the technician coming? What's the status? Which documents are still missing? Every question is fair. Together they eat half your team's day.
What's the status on our project?
6:42 pm
Which documents are still missing?
7:15 pm
02
The agent answers with your company's knowledge: services, processes, status.
What it doesn't know for sure, it hands to your team instead of guessing.
Sensitive answers only go out after approval.
03
Customers get a real answer immediately, even at 7 pm. Your team sees every conversation and takes over exactly where it takes a human.
Which documents are still missing?
For the annual statement, two bank statements are still missing, November and December. Everything else is complete.
For substantive questions, your team takes over in the same chat.
Same foundation, different teams. This is what the task looks like day to day:
Professional firms
Status questions and document requests interrupt casework by the minute.
The agent answers status and document questions from your systems, with clear limits around anything that counts as advice.
The team works through mandates instead of answering calls.
Agency
How far along are you? A fair question, but it costs an account manager every time.
The agent answers status questions from your project tools and escalates everything substantive.
Clients feel informed, the team stays in the work.
Service business
Inquiries arrive in the evening and on weekends, answers start Monday. Some people don't wait that long.
The agent picks up inquiries immediately, answers the usual ones and pre-qualifies the rest.
Monday morning there's a sorted list instead of a full voicemail box.
01
The same approved brand context and the same connections for everyone. That is what the AI Delivery System sets up.
02
Every Skill and every connection has a job and a person who keeps it current.
03
Nothing goes out without your team's okay.
04
What the workflow may reach and what it may not is settled before it runs.
From the sources you approve: website, documents, your systems. Only those. What isn't approved, it doesn't know.
Then it says so honestly and hands over to your team. It doesn't invent answers.
No. It catches the recurring questions so your team has time for the actual work. Handovers happen in the same chat.
Yes. WhatsApp Business API with a data processing agreement, clear data boundaries, EU hosting. We settle the details during onboarding.
Each of these workflows needs the same foundation: brands, access and a named owner. That is what the AI Delivery System sets up. We build workflows on it once the foundation is in place.
Book a 30-minute conversation
